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Classbase for training providers

Build once. Train every client.

Each client sees only its own people. The AI does the work; your trainers approve every step that matters.

For
Training managementTrainers and course designersClient relationsIT
Example
Sophie LaurentTrainee · client
NegotiationCard 6 of 6
Finished at 21:40Certificate · verifiable
Clara RossiCourse designer
Time managementFrom your slides
  • Plan the week
  • Urgent or important
  • Saying no politely
PublishPublished · version 3
Hannah BeckerClient relations
Customer serviceRight now
212Compliant9Expiring3Expired
Today, and with Classbase

Every client wants its own.

Its course, its language, its report. Three jobs, done today and with Classbase.

TodayWith Classbase
3/3done with Classbase0/3done today
Shared courses

One course, every client.

Share a course with each client as a read-only copy. Publish a new version and every copy follows.

Customer serviceNegotiationTime managementLeadership for new supervisors

Your team, once · Upload your material, keep the modules you want, share the course with each client.

Customer serviceShared with 3 clients
  1. 1ShareA read-only copy per client
  2. 2EnrollEach client adds its staff
  3. 3LearnShort lessons on the phone
  4. 4TestQuestions from a pool
  5. 5CertifyWith a verification code
  6. 6ReportCompletion by client
Build from slides

From your slides to a draft course.

Upload a training kit or old slides. The AI proposes modules, cards and practice questions.

Clara Rossi keeps or discards each module, then publishes
PDFcustomer-service.pptxReading page 32 of 32
Greeting and first impressions4 cards
Active listening6 cards
Handling an angry customer5 cards
Check yourself8 questions
Draft ready3 modules · 15 cards · waiting for your trainerReview
  1. Version 2 live
  2. You edit the draft
  3. Version 3 published

New version? Every client’s copy follows; trainees who finished stay finished.

Between workshops

Learning lasts past the workshop.

Short cards on any phone. An AI tutor answers in the trainee’s language, and daily review keeps it fresh.

Sophie LaurentTrainee · client
  • Installs on the phone like an app
  • Can pass a question to a trainer
  • Back after 1, 3, 7, 16 and 35 days
Complaints · card 3
Do I apologize even if it isn’t our fault?Sophie Laurent
Yes. Apologize for the trouble, not the fault, then offer a fix. The course says so.
Calm them down · card 2From your course
Daily review · 5 questions · about 3 min

What comes first with an angry customer?

Right · wait longer
1d3d7d16d35d

No points, streaks or timers

Enroll and follow up

No chasing, for any client.

Smart groups enroll each client’s new staff. Reminders go by email and in the app, and automations chase the rest.

Smart group
Department is SalesandJoined this yearAdd to Customer service
ApprovalsDaily capsQuiet hoursKill switch
Following up with the other 210:00
Not started2
Thomas WrightMei Lin
Started4
Sophie LaurentOlivia GrantEmma ClarkeMark Evans
4 of 6started within an hourNext nudge Wednesday
Live workshops

Workshops that count toward the course.

One-off or repeating, like a weekly workshop for one client. Trainees check in with a code only the trainer shows.

ZoomMicrosoft TeamsGoogle Meet
  • Classbase creates the meeting
  • Attendance completes the session card
On the host’s screen
482 913
Never in email or calendar
Customer service · cohort 2
Sophie LaurentEmma ClarkeThomas WrightOlivia GrantMark EvansMei LinKenji TanakaLukas MeyerClara Rossi
9 of 12checked in
Session card completed for each of them
Prove it

Proof it worked.

The AI plays an angry customer and grades the conversation on your criteria, with a reason and a quote. Unsure grades go to a trainer.

  • Final test from a question pool
  • Pass mark, and the tutor is off
  • A certificate anyone can check
Role-play · an angry customer · 6 turns

“I’m sorry for the trouble. Let me check your order now. I can send a new one today, and I’ll call you.”

Apologises first3/3
Checks the facts2/3
Offers a clear fix2/2
Agrees a next step1/2Needs you
Added up by Classbase8 / 10
Confirmed by Daniel
A report for each client

They see theirs. You see all.

Each client sees its own people and results. You see every client, with completion by client in one report.

Hannah · Client relations“Which client is behind on Time management?”
Completion by clientTest score and certificate codeAttendanceLearning gaps
AllExpiringExpired
↓ Export CSV
Sophie LaurentCustomer serviceValid
Thomas WrightTime managementExpires in 21 days
Olivia GrantNegotiationValid
Mark EvansLeadership for new supervisorsExpired
Mei LinCustomer serviceExpires in 21 days
Arabic and English

One course, each client’s language.

Trainees use the same screens in either language. The AI translates courses with your glossary, and each trainee picks a learning language.

Menus in Arabic, English and TurkishArabic fully right to leftA glossary per course and organization
English
A trainee’s catalog in Classbase: the courses they can start, with modules, cards and time
العربية
A trainee’s catalog in Classbase: the courses they can start, with modules, cards and time
You stay in control

The AI drafts. Your trainers decide.

Do it, Ask first or Never, for each kind of action: for the copilot, outside AI clients over MCP and automations.

  • Enforced on the server
  • A person approves before it is published
  • Every AI run is logged
Delete· CopilotAlways Never over MCP
NeverAsk firstDo it
CopilotAI clientsAutomations
Look things upDo itDo itDo it
Build coursesDo itDo itAsk first
Enroll peopleAsk firstNeverAsk first
Message learnersAsk firstNeverAsk first
DeleteAsk firstNeverAsk first
For your IT team

Fits the systems you run.

Invite trainees by email to start. Add single sign-on and SCIM when ready.

Sign-in
Single sign-on. Require SSO for your domain.OIDCSAML
Accounts
SCIM 2.0 keeps users and groups in step.OktaEntra ID
Roles
Owner, Admin, Author, Instructor, Learner. Trainees never see settings.
Standards
Bring the packages you already sell.SCORM 1.2 / 2004LTI 1.3xAPI
Meetings
Click Connect and approve on the provider’s own screen. Nobody pastes an API key.ZoomMicrosoft TeamsGoogle Meet
Identity provider
OIDCSAML 2.0SCIM 2.0
@academy.exampleverified by DNS
  1. +Sophie LaurentAccount created
  2. ↻Thomas WrightNow a Trainer
  3. –Mark EvansDeactivated · record kept
  4. ⇄Trainers synced · 2 courses
Require single sign-on
FAQ

Questions

Can one client see another’s trainees?

No. Each client is its own organization and sees only its own people. Only your owners and admins see numbers across clients.

Can a client change a course we share?

No. The client gets a read-only copy of your published version. When you publish a new version, every client’s copy follows, and trainees who finished stay finished.

Can we step in for a client?

Yes. Your admins and instructors can step in for up to eight hours. A bar shows it, and every step goes to the client’s activity log.

Can we use our training kits?

Yes. Upload a document or slides and the AI drafts modules, cards and practice questions. A trainer keeps or discards each one. SCORM packages import too.

Is it in Arabic and English?

Yes. The AI translates courses with your glossary, and each trainee picks a learning language. Every screen is in Arabic (right to left), English and Turkish.

How do we prove results?

With a completion-by-client report, test scores, attendance and learning gaps. Role-plays are graded on your criteria, and certificates carry a code anyone can check.

Do Zoom workshops count?

Yes. Classbase creates the Zoom, Teams or Google Meet meeting and reads attendance afterwards. Trainees can also check in with the trainer’s code.

How do we start?

Book a demo. In a 30-minute call we draft one of your courses live, then show sharing, tests, certificates and reports.

Sold by demo

Bring one course to the call.

A 30-minute call where we draft one of your courses live, in Arabic and English.

Book a demo
Classbase

Bring one course to the call.

A 30-minute call where we draft one of your courses live, in Arabic and English.