Classbase support
Get help with Classbase, Zoom connections, live sessions, attendance and account removal. Contact our team and learn what to include in your request.
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Contact us
Email [email protected]. We will send a first response within 1–3 working days, with a maximum first-response time of 3 working days. Some issues may take longer to resolve; we will explain the next steps in our reply.
What to include
Include your Classbase organization name, sign-in email, affected session, approximate time and error message. Explain the steps you took and attach a screenshot if useful. Do not send passwords, tokens, client secrets, host start links or learners’ personal join links. Remove unrelated personal information from screenshots.
Privacy and account requests
For access, correction or deletion requests, email [email protected]. Read the Zoom setup and removal guides linked here for connection steps and data consequences. Zoom licensing and administrator restrictions may require your Zoom administrator’s help.
Who operates Classbase
Classbase LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, United States. Privacy: [email protected]. Support: [email protected].
